Terms & Conditions

Our Terms & Conditions

Product

Our products conform to UK and EN standards

Dimensions, wattages and descriptions are stated as a guideline to assist the consumer and are not to be taken as precise.

Description and finishes are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.

Products may differ slightly from images shown.

Colours may vary from batch to batch so it is important when ordering to order sufficient lights to complete a project.

Warranty

In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault

Any item thought to be faulty must be sent back complete to us for testing prior to a replacement being sent

The warranty is deemed void if the goods have been installed incorrectly or damaged during installation

The warranty is deemed void if any connectors or plugs have been removed

The warranty is deemed void if the goods have been damaged by use of the product not intended for the purpose or mistreated in a way as to bring about a fault

We can refund up to Second Class Recorded post with Royal Mail providing a postal receipt is included and a fault is found that is warrantable.

Returns Policy

To return goods for any reason please contact us for a returns authorisation number which must be displayed outside the packaging of the returned item.

Goods without an authorisation number may not be accepted.

Goods must be returned in the original condition and packaging. We cannot accept items that have been damaged.

Goods must be returned at the expense of the consumer by registered means.

We reserve the right not to accept a return and provide a refund on goods after 14 working days of receipt of the item by the customer, which are returned for reasons other than a damage or fault with the item

Items returned after 14 days from the date of receipt may incur a £10 restocking fee

Refused delivery of an item is subject to a charge of £18 which will be deducted from any refund

Faulty Goods

Any damages, faults or missing parts must be reported to us within 48 hours of receipt of goods. LED CENTRAL Ltd cannot accept responsibility after this period

Faulty or damaged goods upon receipt by the consumer will be replaced or refunded

We will not be held liable for any costs incurred due to faulty goods i.e. installation fees

Refunds

All products carry a 14 day money back guarantee.

We must be notified in writing or by email of your intent to return goods for a refund and a returns authorisation number must be obtained.

Items must be returned unused and in original packaging.

The cost for returning an unsuitable item must be met by the consumer.

Refunds on unsuitable items will be issued less the cost of the original delivery charge upon verified receipt of the returned item.

We have the right to refuse refunds for failure to meet the above criteria.

Installation

All electrical work involving mains electricity must be installed by a qualified professional

The mains supply must always be isolated prior to installation

Incorrect installation can void the warranty

Installation tools and accessories are not supplied

Make sure that the hex bolts are fully tightened on the drive over lights to ensure that they are sealed from water ingress.

Liability will not be accepted for personal injury

Depending on where the lights are installed, it may be advisable to create a slightly larger hole to allow for wood expansion.

We would advise that the wiring be housed in conduit for any outdoor installation to protect against damage from wildlife

We would also advise that any products sold without a housing sleeve and fitted into concrete should be housed in tubing of some description to avoid the corrosive material affecting the lights.

It is also advisable that reasonable planning go into the installation of our products to enable removal should the need arise to remove or replace a fitting