Terms & Conditions
Our Terms & Conditions
Our products conform to UK and EN standards
Dimensions, wattages and descriptions are stated as a guideline to assist the consumer and are not to be taken as precise.
Description and finishes are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.
Products may differ slightly from images shown.
Colours may vary from batch to batch so it is important when ordering to order sufficient lights to complete a project.
In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault
Any item thought to be faulty must be sent back complete to us for testing prior to a replacement being sent
The warranty is deemed void if the goods have been installed incorrectly or damaged during installation
The warranty is deemed void if any connectors or plugs have been removed
The warranty is deemed void if the goods have been damaged by use of the product not intended for the purpose or mistreated in a way as to bring about a fault
We can refund up to Second Class Recorded post with Royal Mail providing a postal receipt is included and a fault is found that is warrantable.
To return goods for any reason please contact us for a returns authorisation number which must be displayed outside the packaging of the returned item.
Goods without an authorisation number may not be accepted.
Goods must be returned in the original condition and packaging. We cannot accept items that have been damaged.
Goods must be returned at the expense of the consumer by registered means.
We reserve the right not to accept a return and provide a refund on goods after 14 working days of receipt of the item by the customer, which are returned for reasons other than a damage or fault with the item
Items returned after 14 days from the date of receipt may incur a £10 restocking fee
Refused delivery of an item is subject to a charge of £18 which will be deducted from any refund
Any damages, faults or missing parts must be reported to us within 48 hours of receipt of goods. LED CENTRAL Ltd cannot accept responsibility after this period
Faulty or damaged goods upon receipt by the consumer will be replaced or refunded
We will not be held liable for any costs incurred due to faulty goods i.e. installation fees
All products carry a 14 day money back guarantee.
We must be notified in writing or by email of your intent to return goods for a refund and a returns authorisation number must be obtained.
Items must be returned unused and in original packaging.
The cost for returning an unsuitable item must be met by the consumer.
Refunds on unsuitable items will be issued less the cost of the original delivery charge upon verified receipt of the returned item.
We have the right to refuse refunds for failure to meet the above criteria.
All electrical work involving mains electricity must be installed by a qualified professional
The mains supply must always be isolated prior to installation
Incorrect installation can void the warranty
Installation tools and accessories are not supplied
Make sure that the hex bolts are fully tightened on the drive over lights to ensure that they are sealed from water ingress.
Liability will not be accepted for personal injury
Depending on where the lights are installed, it may be advisable to create a slightly larger hole to allow for wood expansion.
We would advise that the wiring be housed in conduit for any outdoor installation to protect against damage from wildlife
We would also advise that any products sold without a housing sleeve and fitted into concrete should be housed in tubing of some description to avoid the corrosive material affecting the lights.
It is also advisable that reasonable planning go into the installation of our products to enable removal should the need arise to remove or replace a fitting